Hi everyone!

I am finally done locking up most entries.

This place continues to be friends only blog just like before.

twitter! https://twitter.com/#!/sukylite

Hello everyone, I am prepared to show to full story. Their email contains the disclaimer statement so I won't be show the contents in their reply. But base on my reply, anyone can roughly guess what that customer service officer said.

From:sukylite@gmail.com
Sent:Wednesday, October 05, 2011 10:41:20 PM
To: g-mrd1626@singtel.com
Subject: Feedback Form

Personal Particulars
-------------------------------------------------

Customer Type: Consumer, Existing
Salutation: Ms
Name: Eng Suky
NRIC/FIN: S________
Contact Number: ________
Email Address: sukylite@gmail.com

Feedback
-------------------------------------------------
Nature of Feedback: Complaints
Commenting On: Mobile
Service Number: 9_______

Your Comments: I have been receiving the following message for the past 3 months: "Please keep this message Sender : chunkiat IMEI: 35234403208265901" The latest of such message come from this number +8618704890625. Some other day a different number will send the same message. But between 4 oct 11 and 5 oct 11, I have received a total of 22 of such messages from that number.

I found out that this message was sent out from my friend's previous mobile phone. My friend's name is chunkiat. He traded in this mobile phone, which is a Samsung Omnia 2 beginning of this year to Singtel. A security feature of this mobile phone is that it will automatically send a message to an emergency contact whenever the SIM card is replaced in the mobile phone.

For this security feature of Samsung Omnia 2, I am the emergency contact, thus my number 9_______. However, after he traded in his mobile phone to Singtel beginning of this year, Singtel FAILED to reset this mobile phone back to factory state completely. The failure of Singtel in resetting the mobile phone resulted in that message to be sent to my mobile phone everyday throughout the whole day. Some of such messages were even sent during late at night when I am sleeping.

I tried walking into a hello shop but the customer service officer failed to provide me with any solution. I also tried calling that number, risking the overseas charges. But the person on the phone sounds like a Chinese National who failed to understand my Chinese, and just straight away said I dialled the wrong number.

With all these unpleasant experiences all caused by Singtel's service negligence, I hereby demand a solution to this problem once and for all. Thank you for your kind understanding and I look forward to your speedy reply.

------------------------------------------------- Type: My Mobile

Singtel's reply: push the blame to chunkiat, find Samsung, or please consider changing your number.

From:"Eng Suky"
Sent:Thursday, October 06, 2011 10:54:34 PM
To: g-mrd1626@singtel.com
Subject: Fwd: Feedback Form

Hi Mr Ahmad Faisal

Your explanation is unjustifiable. Singtel has to provide me with more convincing justifications for entirely not assisting me in this issue.

I would like to highlight that while it is the user's responsibility to ensure that there is proper transferring of useful data from old mobile phone to the new mobile phone, it is NOT the user's responsibility for any inconvenience which arises because of Singtel's incomplete resetting of the mobile device upon the trade in.

I have spoken on an online chat with Weixiang from the online chat team... He assured me that

https://www.singtelshop.com/agreements/TradeinTC.pdf

is the only trade in agreement. Thus, there is no clause in the agreement that requires the user to agree to bear all consequences of not "ensur(ing) that the handset's data is wiped out to prevent such issues before trading in". I quote that from your reply.

It is not fair for me to bear even more overseas charges just to "kindly liase with the current owner of the Samsung Omnia 2" (quoting that from your reply) because of Singtel's mistake that causes me inconvenience ever since the past 3 months.

It is also not fair for me to bear with the inconvenience of changing my number because of Singtel's carelessness in the process of resetting the mobile device upon trade in.

Let's resolve this issue in a peaceful manner before I bring this up to the higher order. Please take necessary action, and I appreciate your kind understanding. I have included the exact chat with Weixiang from the online chat team for your reference below.

Thank you for choosing SingTelshop.com. Our Online Chat Agent will assist you shortly.
You are now chatting with Weixiang.
You: can provide me the link to the terms and conditions of mobile phone trade in?
Weixiang: Hi, my name is Weixiang, your Online Chat Agent, and I am here to help you with your online purchase.
Weixiang: It can be found here: https://www.singtelshop.com/agreements/TradeinTC.pdf
You: har 1 page only
You: more than just the accepting the phone
You: got any that has to do with "singtel not responsible for loss of data" or anything like that?
Weixiang: Please give me a moment while I check for you.
You: thanks
Weixiang: This is currently the only trade in agreement.
You: I would like to quote you in my email to a feedback I sent yesterday. can you provide me your fullname or something so that they know who I was referring to?
Weixiang: My name is Weixiang From the Online chat team.
You: Ok thank you for your kind assistant.
Weixiang: Is there anything else I can assist you with?
You: not at the moment. I would like to keep this chat open. you may take your leave.
Weixiang: Hi, my name is Weixiang, your Online Chat Agent, and I am here to help you with your online purchase.
Weixiang: Sure. Please let me know should you need assistance.
You: hi sorry one more thing I sent the feedback and the person reply me to my email... can I just send a reply directly from my email?
Weixiang: Yes you may reply directly to the email..
Weixiang: Is there anything else I can assist you with?
Weixiang: Thank you for using the Online Chat service at Singtelshop.com. Feel free to come back to us if you require further assistance. Have a great day!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

Thank you.

Regards
Miss Eng Suky

Singtel's reply: we are not responsible, we are not responsible. chunkiat is responsible, chunkiat is responsible. go change your number!

From:"Eng Suky"
Sent:Friday, October 07, 2011 10:47:48 PM
To: g-mrd1626@singtel.com
Subject: Re: Fwd: Feedback Form

Hi Mr Ahmad Faisal

The previous owner is also "under no obligation, whether complete or incomplete, when it comes to wiping out data/resetting information" before trade in. I am also not responsible for Singtel's "negligence to remove the feature" after trade in. Quoting all that from your reply.

I realise that we are simply passing the ball around and this argument will come to no end. Kindly note that whatever we are not "responsible" for, it is not in any Agreement Document stated that all 4 parties (myself, chunkiat, Omnia 2 new ownder and Singtel) have to agree with regards to trading in mobile devices.

In this webpage

http://info.singtel.com/contact-us

where I first started speaking to you, it contains the line "We are committed to providing a high level of service." May I ask what is "high level service" to Singtel? Below is an example of "high level service":

Singtel shall volunteer to contact the new owner of that handset in China, give him a step-by-step guide on how to remove that security feature in a language that he is comfortable with. He is probably using a prepaid SIM card that doesn't give a statement on how many messages he has been unknowingly sending to Singapore. The Omnia 2 is currently not with me or any of my friends thus I couldn't do the same. Also, it will be appreciated if Singtel can give me a refund on that overseas call I attempted on that fateful day.

This peaceful solution will do all of us (myself, chunkiat, Omnia 2 new owner and Singtel) a great favour.

"Consider changing my number" is the last thing I am going to do, because I will change Telco along with it, as Singtel fails to provide a "high level service" by pushing the blame back to the customers.

Thank you.

Regards
Miss Eng Suky

Singtel's reply: we forward to another officer to follow up, please be patient!

Singtel's repy again: Go find Samsung! It is their security feature, we are not responsible we are not responsible. I give you their contact now go find them.

Suky lost the battle, and if by next year June (end of contract) the problem persist, she is going to find starhub.

Hi everyone.

I wanted to delete some mean messages in my handphone but I feel that they are too mean to be totally forgotten. It is totally an artwork which I really need to admire it once in a while. I still make this a public post because I am not afraid of anyone reading this, though readers may want to skip this post since the content is a bit harsh. ^^

I can't stand liars. Ok, everyone is a liar, but there are some people who lie a bit too obvious that you can just accuse the person of lying right away. I shall rephrase, I can't stand stupid liars. Surely, if you don't have the skills to lie and get away from it peacefully, please don't. It looks really bad on you. More than just for people to label you as a liar, also for people to label you as really stupid for not knowing how to tell lies properly.

Before this episode this person told many lies but I never do anything. I never really end my friendship with this person because of his lies only but because of something else. Just look at the way he talks to me you will understand.

The night before I sms him to ask him for the items back. He didn't reply after 10 minutes, so I sent him another sms. I said if you refuse to cooperate, I'll get someone to help me to get items from you. I sent those sms over singtel website so that I won't have these messages in my sent box. He replied much later when I have already slept. Just think of how he used to blame me for late nights, he sleeps late himself, he has nobody to blame...

Background info: he works near Tanjong Pagar mrt.

31 October 2011
11.36pm Mr Liar: Enough of this, i will drop the key chain in ur letter box.. tell me the number....stop contacting anymore....we r through...

1 September 2011
7.06am Suky: Don't talk as if i am coming to beg you (...) You drop in later my sister see the keychain. May be friday or something. Return everything else that you never use in case i want another thing from you.
7.18am Mr Liar: Fine list out the stuff so i can bring them all one go...
7.43am Suky: I only remember the (...) So when?
7.50am Mr Liar: Tml u come tanjong pagar mrt at 1215 sms when u reach, this is the last time im gonna do tis...u better make sure nothin is left out
7.51am Suky: Crazy you think I work there? After office hours. The items are at your house don't throw the responsibility on me. (...)
8.07am Mr Liar: 535 at tanjong pagar mrt, take it or leave it
If I really go, he definitely will be late by 30 minutes. Office hours end at 5.30pm, 5min only can close all windows in his computer.
8.31am Suky: You are unreasonable. I really don't work there and I knock off after 6.
8.36am Mr Liar: Then nxt week tue after work tell me how long u need to get here
8.38am Suky: Why not weekend. Train not so crowded.
8.46am Mr Liar: Xiao jie i not free on weekends u noe....unless after my swim on sun late afternoon at hougang
Stop ordering me around, who are you?
9.02am Suky to good old friend: (...) Do you still live in Tampines?
9.06am good old friend: (...) Yes I'm still living in Tampines :)
9.07am Suky to Mr Liar: Sorry you are being unreasonable. Should at least find a place in the middle. I give up. Pass to (...) tomorrow.
9.10am Suky to good old friend: (...) Then we meet up or something. I'll tell you long story later. =) inform him already. Thanks for your help. =)
9.13am Mr Liar: Fine then u state where and when miss troublesome..and im nt gonna pass it to her cos i dun even now how she looks like..weekend where and what time?
9.17am good old friend: Okay can.. I take alr I let u know
9.20am Suky to Mr Liar: Sorry my patience with u have run out. Don't fool around with me using ur lies n excuses. Anyway she has agreed so pls bring a nice bag 4 her.
9.24am Suky to good old friend: Thank you. =)
9.25am Mr Liar: I seriously dunno who she is....i mistook another gal for her the last time...well watever pls tell her to meet me after work at my table if she noes whr it is if nt give her my hp pls....
9.26am Suky to Mr Liar: You no need to tell me all this i know what to do. She is my friend. I dunno what to do with you, cos you not my friend.
9.57am good old friend: He's gg to contact me by himself right?
9.58am Suky: He sounds mean and unreasonable when i talk to him that's why i give up trying to meet him up. Can you go to his desk at your own convenience tomorrow?
10.00am good old friend: When u told him to pass to me, wad was his reply?
10.00am Suky: He say he dunno what you look like. And i tell him don't fool around with me.
10.02am good old friend: Okay dun worry la. Cos we're on the same floor. He dont find me, I still can see him haha.

2 September 2011
2.13pm Suky: Hi my lunch time just over. Have you got the things from him? Can i meet you up for tea after lunch tomorrow? Suky pay. =)
2.28pm good old friend: Hey saturday I'm not free.. Btw he hasn't contacted me.
2.46pm Suky: Well yesterday that unreasonable person ask you to meet him at his table after work... Is it very troublesome to walk over?
2.51pm good old friend: Oh when u told me to go to his table, I wasn't aware that he was the one who initiated it. I thought I had to be the one pushing him to pass them to me, which is why I didn't approach him first, bcos he has ego afterall. Actually it's super and very easy for staffs to communicate one, I don't understd why he nv contact me himself. Can u let me know, it's u or him that wanted to end this thing?
2.58pm Suky: It has never started. Actually i don't really get what you mean. Anyway he is that kind of person who will never move unless someone push him so he probably won't contact you. Just can't stand that he is ordering me to do this and that so that i can get my things back.
3.15pm good old friend: K I got it back already.. Will pass u when I'm free
2.15pm Suky: He got say anything? Thanks. Afternoon tea ok. =)
3.18pm good old friend: Nv.. Just asked whether u told me to collect from him is it
3.20pm Suky: He act blur la. How can he dunno who are you. He is a big liar. (...)

Hopeless liar. Go figure.

Actually I wish no one sees this. I shall make it a door gift for those who visit my blog everyday!

The rules:
Bold the statements that are true to you.
Italise the statements that you WISH are true.
Leave the Fibs alone.
Then, stab 5 people to do the same test.
———————————————–

I miss somebody right now. (actually a whole bunch of people)
I dont watch TV these days.
I wear glasses or contact lenses. (only when I need to)
I love to play video games. (I don't mind doing it all day to past time when I am freeactually)
I’ve tried marijuana.
I have been in a threesome.
I have been the psycho-ex in a past relationship
I believe honesty is usually the best policy.
I curse sometimes.
I have changed a lot mentally over the last year.
I carry my knife/razor everywhere with me.
I’m TOTALLY smart.
I’ve broken someone’s bones.
I’m paranoid sometimes.
I would get plastic surgery if it were 100% safe, free of cost, and scar-free.
I need money right now.
I love sushi.
I talk really, really fast.
I have long hair.
I have lost money in Las Vegas.
I have at least one sibling.
I have worn fake hair/fingernails/eyelashes in the past.
I couldn’t survive without Caller I.D.
I LOVE the way I look.
I am usually pessimistic.
I have a lot of mood swings.
I have a(MANY) hidden talent(S).
I’m always hyper no matter how much sugar I have.
I have a lot of friends.
I am currently single.
I have pecked someone of the same sex.
I enjoy talking on the phone.
I practically live in sweatpants or PJ pants.
I love to shop. (that is if I am rich, of course)
I would rather shop than eat.
I don’t hate anyone.
I’m a BETTER dancer.
I’m completely embarrassed to be seen with my mother.
I have a cell phone.
I believe in God.
I watch MTV on a daily basis.
I have passed out drunk in the past 6 months.
I’ve rejected someone before.
I have no idea what I want to do for the rest of my life. (yet)
I want to have children in the future.
I have changed a diaper before.
I’ve called the cops on a friend before.
I’m not allergic to anything.
I have a lot to learn.
I have been with someone at least 10 years older or younger.
I am shy around the opposite sex.
I have tried alcohol before.
I have made a move on a friend’s significant other or crush in the past.
I own the “South Park” movie.
I would die for my best friends.
I think that Pizza Hut has the best pizza.
I have used my sexuality to advance my career.
I love Michael Jackson, scandals and all.
Halloween is awesome because you get free candy.
I watch Spongebob Squarepants and I LOVE it.
I am happy at this moment!
I’m obsessed with guys.
I study for tests most of the time.
I tie my shoelaces differently from anyone I’ve ever met.
I am comfortable with who I am right now.
I have more than just my ears pierced.
I walk barefoot wherever I can.
I have jumped off a bridge.
I love sea turtles.
I spend ridiculous money on makeup.
Plan on achieving a major goal/dream.
I’m proficient in a musical instrument.
I worked at McDonald’s restaurant.
I hate office jobs.
I love sci-fi movies.
I think water rules. (yes I think water is the best out of all sweet drinks!)
I went college out of state.
I like sausages.
I love kisses.
I’ve fallen for the worst people.
I adore bright colours.
I can’t live without black eyeliner.
I don’t know why the hell I just did this stupid thing.
I usually like covers better than originals.
I can pick up things with my toes.
I can’t whistle.
I can move my tongue in waves, much like a snakes slither.
I have ridden/owned a horse.
I still have every journal I’ve ever written in.
I can’t stick to a diet.
I talk in my sleep.
I try to forget things by drowning them out with loads of distractions.
Climbing trees is a brilliant past-time.
I have jazz in my blood.
I wear a toe ring.
I have a tattoo.
I can’t stand at LEAST one person that I work with.
I am a caffeine junkie.
I cosplay or know what cosplaying is.
I have been to over 15 conventions.
I will collect anything, and the more nonsensical the better.
I’m an artist.
I only clean my room when necessary.
I like a person of the same sex.
I love being happy.
I am an adrenaline junkie.

Hi all!

He came to my house to let me play civilisation on Saturday. After playing, we went out to drink koi and eat manpuku for dinner. My dreams come true haha! I managed to surround my opponent civilisation and conquer the rest of this cities! =D

We went to vivo city on Sunday. Then from vivo city we took a walk to Sentosa. We actually had no business there but to take many pictures, including the universal studio globe! Haha! He has been longing to go inside there but I have been asking him to wait, as I believe I will be able to get free tickets in there if I get a government job. Lol.

Look at my falsies! =D

Suky is so cute. =D

Universal globe. When would I get my free tickets? Haha.

Outside Candylicious and Hershey's.

Candylicious cute trolleys.

We went to a lousy looking Japanese restaurant for dinner in vivo city. Mind you, they sell fresh sashimi to be brought home to cook that kind. Can actually buy some for them to cut and prepare for us to eat on the spot. Other than the sashimi, the rest of the food was just so so only lah. The price was quite reasonable too. The first thing we ordered would be akagai sashimi because we never ate it before and we found it interesting. However, the taste was quite bloody. Not very nice lah, haha, but worth a try. =)

We reward ourselves with raw scallop too!

I receive a call on on Monday, asking me to go interview on Tuesday. I was really grateful for the second chance they gave me because apparently I failed the earlier interview that's why I got another chance at another place. Chun Kiat came to my house later in the afternoon, and I played trombone for him to listen, haha! After that we went out for dinner at manpuku again, and we have hong kong dessert at Tampines 1! =)

Tuesday morning I went to that interview. They were so nice! I really really wish that I would get it this time! May be the previous one was like a blessing in disguise because this one they were much nicer and friendlier!

After interview I went home to have lunch then went out to meet some good old jc friends. I will talk about it next time. =)

Date: Tue, 28 Jun 2011 20:29:38 +0800

Dear Sir/Mdm,

Recently, there was a less than pleasant experience with the NDP organizing committee. The following is a recount of the incident.

On 21st June 2011, I made a trip to collect the NDP tickets on my mother’s behalf. I was asked to write down my contact number for administrative purpose. However on 28th June 2011, I received an SMS with a disturbing message and the sender admitted that he was from the NDP personnel. Here is the abstract of the SMS:

(5.42pm) Personnel (+6593517939): :D hi
(5.43pm) Me: Sorry, you are?
(5.45pm) Personnel (+6593517939): Eh ndp :D
(5.50pm) Personnel (+6593517939): Mind to make fren with u (: if u don mind haha
(5.57pm) Me: Where do you get my number from?
(5.58pm) Personnel (+6593517939): Haha ndp (: yup if u dun mind of coz.

I entrusted my handphone number to the NDP committee, but this abuse of authority/information seriously disturbed me. The confidentiality of personal particulars is of utmost importance to an organization, especially in a national organization like yours. I looked forward for your explanation on the above incident.

With Regards.

____________________________________________

Thu, Jun 30, 2011 at 3:36 PM

Good morning Ms. Eng

I refer to your email dated 28 June 2011.

We have carried out investigations and have found out that one of the soldiers was the culprit. Prior to this, the Ticketing Committee had conducted briefs to all personnel involved and they were warned against such acts.

On behalf of the committee, I would like to assure you that this is an unfortunate case of misconduct and that the confidentiality of your particulars will be maintained, and we will be taking appropriate disciplinary actions against the soldier involved in the misconduct.

If there is a need for us to further clarify on the matter, you may speak to LTC David Yaw, Chairman, Spectator Management Committee @ 9_______.

Lastly, on behalf of the committee, I would like to apologise for this unpleasant experience, and we seek your kind understanding.

Regards
Clifton Wong
for NDP 2011 Dy Chairman PR & P

To a woman,

"Sick, period, sports and work" is the worst combination in life.

Stop sports and work (fyp) because of the former 2 reasons, but time doesn't stop for me.

I watched tv yesterday and there was a story told by somebody, really very touching. I shall share with everyone. =)

There was this lady in her forties who wasn't feeling well and went to the hospital because may be she fainted or something... The doctor told her that she might have contacted with this disease which I forgot what, which can ruin the rest of her life because of long term medication and injection that kind of stuffs...

There was an old lady in her eighties lying at the adjacent bed. She always seem very happy. The young lady found out that the old lady got a tumour in her brain and she only have half a year to live.

After hearing this sad news, the young lady approached the old lady, wanting to console her. But this old lady appeared to be even happier than the young lady. She said she felt that she has lived a fruitful life and she is willing to leave anytime. She felt that she is lucky enough to be able to still plan her funeral and whatever else document before she dies.

She said that she wants to hug her bible in the coffin since she is very faithful to God, other than that, she also want to hug a dessert spoon.

Why a dessert spoon?

When we go to restaurants to eat, after all the side dishes and main course, the last is dessert. Before the dessert is served, the waitress will put dessert spoons on a plate in the middle of the table. She will be very happy to see the dessert spoons because that means dessert will be served shortly. She loves desserts because they are the best course of all. They are sweet and tasty, beautifully dressed too.

Thus, the meaning of the dessert spoon would be the best always happens at the end. So if she hug the dessert spoon in the coffin when she die (thats the end), she will be in the best state of life.

The young lady was very touched with the old lady's story, and decided to face the reality with ease and happiness.

So lets believe that tomorrow is a better day. =)